Hi, it’s Lynda here and I’d love to take you through how shipping and returns work at Homelea Lass.
All orders are sent with tracking.
To Australian addresses:
- Standard Shipping – free (via Sendle or Australia Post)
- Express Shipping – $9 (via Australia Post or DHL Express)
To International addresses:
- Standard Shipping – free (via Australia Post)
- Express Shipping – $29 (via Australia Post)
Once your parcel has shipped you will receive an email with the tracking information. If you have any queries or issues with the delivery of your Homelea Lass parcel please contact me here.
UPDATE MAY 2020 – there are currently shipping delays being experienced due to COVID-19, especially for international orders. We are packing and sending your orders as soon as possible, and we are grateful that our delivery partners are continuing to pick up and deliver. Learn more here.
Returns, Refunds and Replacements
Everything I do at Homelea Lass is centred on helping you to feel peaceful and happy. This means that if you’re not happy with your purchase please contact me here within 5 days of receiving your purchase so we can come up with a solution together.
If your purchased product is faulty you can return it and have it repaired, replaced or receive a full refund. The product must be returned in new condition – unused with tags and labels still attached, and in the original packaging.
Want to change your yarn for a different dye lot? Return your skeins in new condition (unused with tags and labels still attached, and in the original packaging).
Sizes, Colours and Feel
Colours are shown as accurately as possible. Due to differences in screens, the colours make appear slightly different on this website.
Due to the chunky handmade nature of my products, there may be some slight variations in the sizing of your custom made product.
Our yarns are as natural as possible which means you may find some vegetable matter in your wool. This is easily removed and is a beautiful connection between the sheep that grew the wool and the finished product.
With love, Lynda.