Hi, it’s Lynda here and I’d love to take you through how shipping and returns work at Homelea Lass.
The Homelea Lass studio is located on a remote cattle property that’s about 2 hours from the nearest post office. Orders are sent weekly and you can find the next shipping day at the top of the website.
I carefully pack each order so that you will love opening it, and your creative goodies will be kept safe and sound with recycled brown paper or a cotton bag. You have the option to include complimentary yarn samples and to not receive a thank you note, and your goodies will be sent using Australia Post.
Once your parcel has been packed and sent you will receive an email with the tracking information, and you will receive another email when it has been delivered. If you have any queries or issues with the delivery of your order please contact me here.
delivery within Australia
- standard shipping is $5 or free for orders over $50
- express shipping is $9 or free for orders over $200
estimated delivery times within Australia:
- Queensland – 3 to 7 business days standard, 1 to 3 business days express
- other states – 4 to 9 days standard, 2 to 5 business days express
international delivery
- standard shipping is $15 or free for orders over $50
- express shipping is $29
estimated delivery times to international addresses:
- United States – 13 business days standard, 10 business days express
- Canada – 14 business days standard, 10 business days express
- New Zealand – 11 business days standard, 9 business days express
- United Kingdom – 13 business days standard, 11 business days express
contact me if you’d like to know the estimated shipping time for your country.
returns, refunds and replacements
If you aren’t happy with your order please contact me here within 10 days of receiving it.
- If your item is faulty we’d love to replace it for you or give a full refund. We will send you a return shipping label to send it back to us.
- We are happy to exchange your order if you change your mind. It will need to be in new, unused condition in the original packaging. You are responsible for the postage when sending it back to us, and we cannot take responsibility for lost or damaged items that are returned.
sizes, colours and feel
Colours are shown as accurately as possible. Due to differences in screens, the colours make appear slightly different on this website.
Our yarns are as natural as possible which means you may find some vegetable matter in your wool. This is easily removed and is a beautiful connection between the sheep that grew the wool and the finished product.