Shipping and Returns

Hi, it’s Lynda here and I’d love to take you through how shipping and returns work at Homelea Lass.

 

Shipping

Once your parcel has shipped you will receive an email with the tracking information. If you have any queries or issues with the delivery of your Homelea Lass parcel please contact me here.

Shipping options to Australian addresses:

  • Standard Shipping (2 to 14 days)  – free (we use both Australia Post and Sendle)
  • Express Shipping (1 to 5 days) – $9 (we use both Australia Post and DHL Express)

Shipping options to International addresses:

  • Standard Shipping with Australia Post – free
  • Express Shipping with Australia Post – $29
  • Express Shipping with DHL Express (courier) – $49

UPDATE JUNE 2020 – there are currently international shipping delays being experienced due to COVID-19, especially for international orders. Learn more here.

Australia Post is Australia’s national postal provider and delivers to all parts of Australia including PO Boxes. Sendle is an Australian courier provider which uses both Couriers Please and Fastway. DHL Express is an international courier and is the quickest option for international deliveries.

 

 

Returns, Refunds and Replacements

If you’re not happy with your purchase please contact us here within 7 days of receiving your purchase.

If your purchased product is faulty you can return it and have it replaced, repaired or receive a full refund.

Want to change your yarn for a different dye lot? Return your skeins in new condition (unused with tags and labels still attached, and in the original packaging) and we will exchange them.

Sizes, Colours and Feel

Colours are shown as accurately as possible. Due to differences in screens, the colours make appear slightly different on this website.

Due to the chunky handmade nature of my products, there may be some slight variations in the sizing of your custom made product.

Our yarns are as natural as possible which means you may find some vegetable matter in your wool. This is easily removed and is a beautiful connection between the sheep that grew the wool and the finished product.

 

 

With love, Lynda.

 

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