Hi, it’s Lynda here and I’d love to take a moment to talk about my shipping and returns options with you.
It’s important to me that you receive your Homelea Lass purchases quickly and effortlessly, and I’ve tried lots of options to make sure this happens.
Shipping within Australia and internationally is a flat rate shipping cost. This means that the cost is the same regardless of what or how much you purchase until your order is over $200 and then shipping is free. I also offer free pickup by appointment from my studio at 77 Queens Road, Melbourne.
For Standard Shipping – I use Australia Post with tracking and signature on delivery.
For Express Shipping – I mainly use DHL because they are quick, reliable and their customer service is exceptional, and also use Australia Post Express. All parcels are shipped with tracking and signature on delivery.
Once your parcel has shipped you will receive an email with the tracking information. If you have any queries or issues with the delivery of your Homelea Lass parcel please let me know about it here.
Returns, Refunds and Replacements
Everything I do at Homelea Lass is centred on helping you to feel peaceful and happy. This means that if you’re not happy with your purchase I’d love to hear about it straight away (contact me here) so we can come up with a solution together.
If your purchased product is faulty you can return it and have it repaired, replaced or receive a full refund. The product must be returned in the original condition – unused with tags and labels still attached, and in the original packaging,
Sizes, Colours and Feel
Colours are shown as accurately as possible. Due to differences in screens, the colours make appear slightly different on this website.
Due to the chunky handmade nature of my products, there may be some slight variations in the sizing of your custom made product.
Our yarns are as natural as possible which means you may find some vegetable matter in your wool. This is easily removed and is a beautiful connection between the sheep that grew the wool and the finished product.
With love, Lynda.