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Shipping and Returns

Hi, it’s Lynda here and I’d love to take you through how shipping and returns work at Homelea Lass.

 

Shipping

All orders are sent with tracking and signature on delivery.

To Australian addresses:

  • Pick up from 77 Queens Road, Melbourne – free
  • Orders over $150 – free
  • Standard Shipping – Australia Post – $5
  • Express Shipping – Australia Post or DHL – $15

To International addresses:

  • Orders over $150 – free
  • Standard Shipping – Australia Post or Sendle – $9
  • Express Shipping – Australia Post or DHL – $35

Once your parcel has shipped you will receive an email with the tracking information. If you have any queries or issues with the delivery of your Homelea Lass parcel please contact me here.

 

Returns, Refunds and Replacements

Everything I do at Homelea Lass is centred on helping you to feel peaceful and happy. This means that if you’re not happy with your purchase please contact me here within 5 days of receiving your purchase so we can come up with a solution together.

If your purchased product is faulty you can return it and have it repaired, replaced or receive a full refund. The product must be returned in new condition – unused with tags and labels still attached, and in the original packaging.

Want to change your yarn for a different dye lot? Return your skeins in new condition (unused with tags and labels still attached, and in the original packaging).

 

Sizes, Colours and Feel

Colours are shown as accurately as possible. Due to differences in screens, the colours make appear slightly different on this website.

Due to the chunky handmade nature of my products, there may be some slight variations in the sizing of your custom made product.

Our yarns are as natural as possible which means you may find some vegetable matter in your wool. This is easily removed and is a beautiful connection between the sheep that grew the wool and the finished product.

 

With love, Lynda.

 

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